Shopping Bag
Sometimes it’s not a bad thing to be insecure. For example, we here at Goodr are desperately trying to fill the emotional hole in our hearts with love from our customers. We really want you to love us. Please love us. We need this.
As part of our desperate cry for attention, we want to ensure that you are 100% satisfied with the product you purchased and that you will talk us up to all your friends (you should totally introduce us). To help get you there we offer a 30-day return/exchange period on all items ordered on goodr.com.au with the following caveats:
· Any returned or exchanged items must be in the same condition as delivered to you including the box, meaning they are unworn, unused, and undamaged (exceptions to damage from bear attacks made on a case-by-case basis)
· Warranty runs from the original purchase date
· All returns and exchanges must be initiated from the original point of sale (i.e. goodr.com.au)
· All returns and exchanges will be subject to any processing fees charged by the original payment merchant (Credit Card/PayPal/Afterpay/Zip Pay: 6%)
NOTE: “CLEARANCE” items cannot be returned/exchanged in any circumstances.
TO RETURN A PRODUCT:
1. If your item(s) meets the criteria above, contact our Customer Happiness and Wellness Team at sales@goodr.com.au. In your email, please provide a hand-drawn picture of a pirate fighting an octopus and your order number and product SKU(s) you wish to return, and reasons for return. Our awesome team will them respond outlining the returns process.
2. Once the product is returned and passes inspection, the Goodr Customer Happiness and Wellness Team will process the refund to the original payment method used during checkout.
Please allow up to 10 business days for credit to clear.
Any original shipping charges will not be included in the refund.
TO EXCHANGE A PRODUCT:
1. If your item(s) meets the criteria above, contact our Customer Happiness and Wellness Team at sales@goodr.com.au In your email, please provide a hand-drawn picture of a pirate fighting an octopus and your order number as well as the product you wish to exchange, and reasons for exchange.
2. Once all items have been received, our Customer Happiness and Wellness Team will ship the new item(s) back to you at no cost.
Please note if you are exchanging your shades for a higher priced pair, we will provide an invoice for any price difference. If you choose to swap for a pair that is a lower price, we will provide a refund for the difference.
IMPORTANT: Postage cost for Returns & Exchanges on items purchased during Sale/Promotional Periods (i.e. EOFYS, Black Friday, Xmas/New Year etc) are to be covered by the customer. In these instances, customers will be required to cover the cost of returning the items to us and, if seeking an exchange, include a PREPAID, self-addressed satchel so we can send the new items back to you.
If a prepaid satchel is not included, we will provide an invoice for $15 which will be payable before any replacements are sent.
NOTE: “CLEARANCE” items cannot be returned/exchanged in any circumstances.
We do NOT accept returns or exchanges on any international orders. All sales of those items are final.
Please feel free to contact our Customer Happiness and Wellness Team with any questions at sales@goodr.com.au
Return Postal Address:
Goodr Australia
PO Box 76
Samford QLD 4520
