Shipping Policy
Goodr Sunglasses Distribution Australia is the operator of
https://goodr.com.au. By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure
both parties are aware of and agree upon this arrangement to mutually protect
and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our
website but from time-to-time there may be a stock discrepancy and we will not
be able to fulfil all your items at time of purchase. In this instance, we will
fulfil the available products to you, and contact you about whether you would
prefer to await restocking of the backordered item, selecting an alternative option or if you would prefer for us to process a refund.
2. Shipping Costs
The cost of shipping is a flat-rate of $10.00 for express shipping on all orders under $75.00 and express shipping for orders $75.00 and above.
3. Returns
3.1 Return Due To Change Of Mind
Goodr Sunglasses Distribution Australia will happily accept returns due to
change of mind as long as a request to return is received by us within 30 days
of receipt of item and are returned to us in original packaging, unused and in
resellable condition. Any shipping and delivery costs for exchanges or returns is not covered by Goodr Australia.
Return shipping will be paid at the customers expense and will be required to
arrange their own shipping.
Once returns are received and accepted, refunds / exchange will be processed to store credit for a future purchase or refund processed to the original payment details. We will notify you once this has been completed through email.
(Goodr Sunglasses Distribution Australia) will refund the value of the goods
returned but will NOT refund the value of any shipping paid.
3.2 Warranty Returns
Goodr Sunglasses Distribution Australia will happily honour any valid warranty
claims, provided a claim is submitted within 12 months of original purchase.
Upon return receipt of information for warranty claim, you can expect Goodr Sunglasses Distribution Australia to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 - 5 Business working days.
4.2 Transit time Internationally
We DO NOT offer international shipping at this point in time. For NZ orders please visit www.goodr.co.nz.
4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum. During Sales periods there may be a delay in processing your order. We Thank You for your patience during this time.
4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.
4.5 P.O. Box Shipping
Goodr Sunglasses Distribution Australia can not ship to P.O. box addresses at this stage. We are unable to offer couriers services to these
locations. If you wish to make a special request please contact us at sales@injinji.com.au
4.6 Military Address Shipping
We are unable to ship to military addresses. We are unable to offer
this service using courier services.
If you wish to make a special request please contact us at sales@injinji.com.au
4.7 Items Out Of Stock
If an item is out of stock, we will wait for the item to be available before
dispatching your order. Existing items in the order will be reserved while we
await this item upon your approval.
4.8 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be
able to follow the progress of their shipment based on the latest updates made
available by the shipping provider.
If you haven't received your confirmation or tracking details please check your Junk Mail and / or your spelling of your email / contact number on your account.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the
parcel from the courier and get in touch with our customer service. If the
parcel has been delivered without you being present, please contact customer
service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax has already been applied to the price of the goods as displayed on the website.
7.2 Import Duties & Taxes
Please note that we DO NOT offer international shipping. We can ship to NZ from www.goodr.co.nz
8. Cancellations
If you change your mind before you have received your order, we are able to
accept cancellations at any time before the order has been dispatched. If an
order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the
courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service inquiries, please email us at sales@injinji.com.au
